Agent Training costs reduced by 15%
Understand how capptixAI Agent Analytics helps you to define your organizations quality goals, measure the performance of teams and help reduce training costs
VP of Operations proactively measures team performance and understands the areas of improvement
Use capptixAI Agent Analytics for monitoring Agent Performance and Quality
Define organizations “Quality Parameters” as per the compliance guidelines and configure the KPIs (Key Performance Indicators) to measure the Agents’ performance.
Agent dashboards provide valuable information about overall performance of a specific agent. Compare with organizations standards and device a performance bonus or training plan to retain the agents.
VP of Operations uses capptixAI Agent Analytics Platform to empower the operations teams with continuous improvement & agent retention strategies.
See how capptixAI enables enterprises leverage customer engagement to drive retention and increase sales.
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