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Customer Retention increased by 8%

VP of Customer Success uses capptixAI to identify and address the customer issues proactively.

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Understand how capptixAI helps you identify the chats having negative sentiment, low customer satisfaction (CSAT) and outliers automatically and address them quickly.

capptixAI Delivers 5 Key Customer Insights

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Customer Sentiment

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Customer Satisfaction

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Monitor Key Trends

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Find Outliers

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Predict Customer Churn

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Customer Sentiment

Notice customer behavior in near real-time with customer sentiment trending over the duration of the engagement and take action to retain them.

Customer Satisfaction
Measure Customer Satisfaction and get quick insights such as How likely is the customer going to recommend your services and more…
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Find Outliers
Identify various engagement outliers such as duration, number of lines, average handling time (AHT) and wait time and address them at near real-time.
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Predict Customer Churn

Predict Churn by mapping the customer journey of repeat customers. Pin point the issues and address them quickly to retain customers.

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Start using capptixAI Customer Analytics platform to build customer loyalty and to retain your valuable customers!

See how capptixAI enables enterprises leverage customer engagement to drive retention and increase sales.

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10% improvement in Sales Conversions


Agent Training costs reduced by 15%


Software infrastructure costs reduced by 20%